We're using Zendesk as our help desk - we're having a lot of tickets and a lot of tags.
Our tag usage is "hierarchical" e.g. when tagging an iPhone ticket we tag it "iphone" and "mobile", when having an android ticket: "android" and "mobile".
Since zendesk doesn't offer any way to browse and drill down through the tags (while showing the tickets that match the current drilldown) - is there anything available for anything similar - e.g. delicious or flickr.
Zendesk has an api so I think anything that works for flickr/delicious should work for zendesk.
Edit: clarification: What I'm expecting the tool to do:
- show me a list of the most frequent tags (e.g. tag cloud)
- I click on "Mobile"
- the tool looks up all tickets tagged "Mobile" and shows the most frequent tags (apart from mobile), ordered by frequency (e.g. Android, iOs, Blackberry)
- I clicks on "Android"
- go to step 3