I am looking into some type of online helpdesk app to be used for a non technical business. Ideally the app would integrate with email so that when email comes to our main support email addresses (ie, firstname.lastname@example.org, etc) a ticket will be created. And then the support staff can reply from a web interface or via their own email. (Don't need any of those other features like project management, etc).
This question is very similar to Which online helpdesk application, but it differs in that I really can't accept solutions which are geared toward tech support or software development. The employees that will be using the app know how to use email and simple websites, but it seems that many of the solutions in the aforementioned question are targeted at very technical projects and businesses. (Am I wrong about that? If so please put me straight)