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I am currently using ActiveCollab but it lacks the typical CRM features. I can't even keep notes about a customer saved in one place.

What I am looking for is a simple but efficient CRM application that allows me to store all the (potential) customers along with their phone calls noted down, contracts, agreements.

On the billing end, I should be able to keep track of invoices and payments, along with a bit of sales reports.

A great extra would be a ticket support feature but not really necessary

I looked at VTiger and SugarCRM at first. Though, they look too complex on the sales/campaigns end but completely lack the billing side.

Do you have some good apps/services to suggest? :) Any programming language or OS would do. Both paid and free.

Thanks Mike

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closed as not constructive by ChrisF♦ Nov 27 '12 at 12:27

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5 Answers

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I think you'd like 37signals Highrise (http://wwww.highrisehq.com). Super simple for keeping notes, emails and tasks about a person and/or company in one place. I use it every day.

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I would take a long look at the 37 Signals software suite. It lets you add the components you need and I think meets most of what you describe.

It's not free, but it is very affordable for a small web company.

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There is a 30-day free trial - so you can try before you buy. – jmsmcfrlnd Oct 20 '11 at 0:12
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Try myolive.net, its a free online product with all those features. The guys are friendly too they helped me set up my android app as well.

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Try SalesForce.com, its pretty easy, very powerful and also quite cheap.

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While this link may answer the question, it is better to include the essential parts of the answer here and provide the link for reference. Link-only answers can become invalid if the linked page changes. – user221287 Nov 27 '12 at 4:19
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For customer support, you should check out zendesk.com - great web-based support application, and has useful configuration and integration features that might enable you to automate the integration between your other applications, such as billing (I am a huge harvest fan/user) etc.

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