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I'm looking for a Web Application \ Browser add-on that will supply basic CRM capabilities, with good integration with Gmail

Basically the main feature would be to track conversations, but unlike regular Gmail conversations it should allow:

  • group several Gmail threads to a single "meta-conversation"
  • allow adding notes or other information (preferably with structured forms for tasks, phone calls, etc.) to the thread
  • allow editing the notes I added
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closed as not constructive by phwd Feb 5 '12 at 4:13

As it currently stands, this question is not a good fit for our Q&A format. We expect answers to be supported by facts, references, or expertise, but this question will likely solicit debate, arguments, polling, or extended discussion. If you feel that this question can be improved and possibly reopened, visit the help center for guidance.If this question can be reworded to fit the rules in the help center, please edit the question.

I don't think it's very close integration, but Zoho CRM does kind of do Gmail integration. That said, I used Zoho for a while and didn't get on too well with it.

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I'm a fan of 37Signals, and while I'm not subscribed to Highrise, I understand that it integrates well with email (in the general sense - it probably doesn't take advantage of specific Gmail features). Here's a link I found that may be helpful: http://highrisehq.com/emaildropbox

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