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I am using Actinic Ecommerce software and have enabled Google Analytics tracking. The tracking itself works fine.

But when it comes to the Ecommerce order tracking i am having problems, it registered about 3 out of 15 orders that came in.

I have compared the orders and no obvious difference jump out at me.

Any ideas?

http://www.pretty-small-shoes.com/acatalog/

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Do the orders that aren't coming through have apostrophes in their product names? –  Yahel Mar 23 '11 at 13:26
    
One of the orders missed did have a - in it but then the other didn't –  admintech Mar 24 '11 at 11:02
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1 Answer 1

Three possibilities:

1) The software doesn't have the correct analytics code everywhere that's it's required. 2) You haven't configured the analytics correctly through the software. 3) You have a heavy number of users using no track plugins or addons like Firefox's request policy that blocks third party domains unless the users explicitly enables them. I run request policy on FF myself, it's use and similar tools is common amongst certain technical communities and what your product is for would give a hint as to whether this is the likely issue.

Aside, my wife is a shoe size 2 and you've just made her day.

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#1 and #2 are more likely, considering the proportions. (Also, as a men's size 14, I cannot imagine how someone can stand stably on a women's 2.) –  Yahel Mar 23 '11 at 20:17
    
#1 and #2 are excellent points, #1 is there a way of checking where all the code is required? #2 is there a way of comparing the code? –  admintech Mar 24 '11 at 11:05
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