Web Applications Stack Exchange is a question and answer site for power users of web applications. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

Does anyone know how one would go about canceling a Carbonite Pro Account?

Do I have to call? Or is there a web-interface way to do this?

share|improve this question

migrated from superuser.com Apr 21 '11 at 13:28

This question came from our site for computer enthusiasts and power users.

up vote 1 down vote accepted

The way I went about this is I started a chat with Carbonite (non pro support).

They then switched me to a Carbonite Pro agent.

The information I needed to cancel my account was:

  1. Name of company holding the account
  2. Last four (4) digits of card used to pay for account
  3. Name on card
  4. Billing Address
  5. Written (in the chat) confirmation that your backed up data will be deleted

And then I had to wait about 10 minutes for the account to be deleted.

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.