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I am looking a solution to share a mailbox like, support@example.com on a domain that is using Google Apps, free edition.

Requirements

  • I do not want to upgrade to Business account
  • Several people should be able to reply to messages received
  • If someone replies, the reply should be visible by others, we do not want to have two people answering the same email,... eventual with different responses ;)
  • We do not want to request people to login to another shared account, we need a simple solution.
  • has to be free, at least for the first 2-4 "agents"
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In the past I used one private Google Group for this but it looks that now I cannot set the reply email address to work as expected: when you reply I expect to send a copy to the group and one to the original sender (that is not part of the group, but as anyone can send emails to the group). – Sorin Sbarnea May 15 '11 at 16:35

closed as too localized by Eight Days of Malaise, ChrisF♦ Oct 11 '11 at 21:00

This question is unlikely to help any future visitors; it is only relevant to a small geographic area, a specific moment in time, or an extraordinarily narrow situation that is not generally applicable to the worldwide audience of the internet. For help making this question more broadly applicable, see the FAQ.

1 Answer

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Almost any cloud-based support system will cost money. Have you looked at Zoho Support?

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