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I used to have a Facebook profile for my store. It had 3000 friends and still brings lots of visits to my web site.

Now, when I open my Facebook account, it asks for my real name and won't let me go further. I tried a couple of variants, without luck. It now says that I only have one try before locking my account.

How does Facebook know whether a name is real? Should I use my real name (noting that I already have another profile with that name)? A lot of people know the name of the shop, not mine, so I'd like to leave the old name, but I'm afraid my account would be locked if I do. Any suggestion?

Edit: I also have a fan page for the shop, but with only 300 friends (10%). If I really need to use the fan page, is there a way to transfer all existing information (photo albums, ...)

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See if this works facebook.com/pages/create.php?migrate –  phwd Jun 12 '11 at 20:23
    
And the reverse facebook.com/help/contact_us.php?id=189265951117017 just in case you changed your mind. –  phwd Jun 12 '11 at 20:24
    
can you put that comment as an answer so that I can accept it? –  ymajoros Jun 13 '11 at 6:17
    
There you go. It has been added. –  phwd Jun 13 '11 at 14:05
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migrated from superuser.com Jun 12 '11 at 18:03

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2 Answers

up vote 3 down vote accepted

See if this works: Facebook Migration Tool from Profile to Page.
And the reverse: Facebook Migration Appeal just in case you changed your mind.

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You brought up a couple things with your question and I will try to address them best as possible :)

First. Regarding FB asking you for your real name... Is it asking you for your name in some sort of login capacity? As in, enter your real name to verify who you are and that you are the account owner? In which case you will want to make sure that you give it the same name that you used when you created the account. Or are they asking you for your real name to fill out 'vital' information about your profile? I am leaning former scenario as it sounds like they are locking you out of your profile.

Second. Re: How does Facebook know whether a name is real? They are probably comparing what you just typed in with what you said was your 'real name' when you first setup your account.

Third. Re: If I really need to use the fan page, is there a way to transfer all existing information (photo albums, ...) Yes it is possible to transfer but not for people like you and me. Facebook will really only provide that service for large accounts. For people like you and me they will just point us to their Terms of Service and remind us that we never should have made a normal account for a business in the first place.

gl

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