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So for some days now I can't view any of my messages on Facebook. The chat in the bottom works, but when someone sends me a longer message/non-IM message here's what happens:

  • I get a notification on the top, under messages
  • I click the notification
  • I get taken to the messages screen, the title is displayed and no messages. Even if there used to be multiple ones, there is nothing now.

I get email notifications for all Facebook message activity, so I can still read and reply, but I can't actually view it on Facebook itself. If I click the link in the email it gives me the same result: no message.

Here's a screenshot of a message thread that has over 8 messages: screenshot

I am using Chromium 11.0.696.71 (86024) on Ubuntu 10.04, and both Ubuntu and Chromium tell me that I am up to date. I have cleared my cache and rebooted several times, nothing works.

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Have you tried another browser? (such as the stable chrome build) –  Matt Jun 14 '11 at 15:34

3 Answers 3

up vote 7 down vote accepted

I would check the following:

  • Check that the build of Chrome you are using is stable. If not, use a build that is stable.
  • Check if the problem still exists when using a different browser
  • Check if the problem still exists when using a different computer (if possible)
  • Disable any plugins that you may have installed.

If the problem still exists then according to this Facebook FAQ Article you should report the problem by completing this form (You must be logged in to Facebook to see this form.)

Facebook Help Article for completeness:

My Messages are not loading.

If you are seeing a blank page when accessing your Messages, please follow these steps:

  1. Make sure that you are using the most recent version of your internet browser. Click here for information about updating your browser.
  2. Try manually refreshing the page a few times (Ctrl+r on PCs; Cmd+r on Macs).
  3. Check if this issue is occurring on a different computer as well.

If the problem persists, please submit a report here.

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Disabling plug ins did it, and for the record it was the 'better PopUp blocker' plugin that failed. I got it cause Chromium slips up very often on popups. Thanks! –  joon Jun 14 '11 at 16:02

you may have installed A CHROME app called BETTER POP UP BLOCKER This causes problems in reading messages and other issues on FB with chrome, remove it and try

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Please read everything, including the comments, before posting. The OP already stated that it was "Better Pop-Up Blocker". –  Alex Dec 18 '11 at 16:39

If your are using Google Chrome, it's an extension. Some extensions are blocking it, like "Better Pop-Up Blocker" or "Ad Block". Hope this helps.

If you want to keep the extension - go into the extension's options and add http://www.facebook.com to the whitelist.

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