Web Applications Stack Exchange is a question and answer site for power users of web applications. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I'm an admin for Google Groups list and I'm having a problem where a user is not being allowed to join, with the rejection stating that the person is already a member.

When I look at the members list, she is not there. But she is on the list that have received invitations. I removed her from that list and asked her to resend her subscription request to the list. She then got a rejection email along the lines of:

Delivery to the following recipient failed permanently:


Technical details of permanent failure:
Failed to create an account for user@example.com - EMAIL_EXISTS

I've detailed the question in Google's forum with full header, but the gist has been quoted here.

Are there any other steps that I can/should take? I've searched in the Google Groups forums for anything that could help and came up empty.

Or will my issue need the attention of and escalation to a Google employee?

share|improve this question
Has this person unsubscribed at some point after becoming a member initially? – Dez May 2 '12 at 5:18

As a workaround, can they sign up with a different email address, and then once accepted re-configure their account to use the desired email?

share|improve this answer
Not really acceptable considering (as it would happen) given the technological sophistication of this user. – Eric Wilson Oct 5 '11 at 12:42
*shrug* People tend to stay technologically unsophisticated if they're never given the opportunity to learn things because that thing might be too scary for them. – Peter Boughton Oct 5 '11 at 15:53

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.