I'm an admin for Google Groups list and I'm having a problem where a user is not being allowed to join, with the rejection stating that the person is already a member.
When I look at the members list, she is not there. But she is on the list that have received invitations. I removed her from that list and asked her to resend her subscription request to the list. She then got a rejection email along the lines of:
Delivery to the following recipient failed permanently:
Technical details of permanent failure:
Failed to create an account for email@example.com - EMAIL_EXISTS
I've detailed the question in Google's forum with full header, but the gist has been quoted here.
Are there any other steps that I can/should take? I've searched in the Google Groups forums for anything that could help and came up empty.
Or will my issue need the attention of and escalation to a Google employee?