Hotmail Account Hacked, No Phone Code

Question

One of my associates had their Hotmail account broadcasting spam, and presumably hacked. They managed to change the password, but after that, the account got locked; Hotmail asks you for a phone number, and they're supposed to call you with a code.

This person requested the code several times, with different numbers (even two of mine!), but never received any call with the confirmation code.

I referred them to the full-length process, which includes answering the security question; apparently, they forgot their question (having entered it over a decade ago and never reviewed it since).

What options, if any, exist to restore access to this person's account? They only want to grab their contacts; they plan to operate full-force on GMail going forward.

Answer 1

You should raise a request over at this form.

If you are unable to verify using the SMS validation, please submit your request here(Select "Hotmail" from the product dropdown list, click “Continue” and select: Error: "Your account has been temporarily blocked") and one of our moderators will help you.