Take the 2-minute tour ×
Web Applications Stack Exchange is a question and answer site for power users of web applications. It's 100% free, no registration required.

I registered for Outlook.com with my Hotmail email address and am not unable to figure out how to convert my Hotmail account over to Outlook. I can no longer log in to Hotmail to "upgrade".

share

migration rejected from superuser.com Jun 16 at 23:47

This question came from our site for computer enthusiasts and power users. Votes, comments, and answers are locked due to the question being closed here, but it may be eligible for editing and reopening on the site where it originated.

closed as off-topic by Al E., Alex, Vidar S. Ramdal, jonsca Jun 16 at 23:47

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions on applications or application features that are no longer available are off-topic for Web Applications as no one will ever be able to make use of the answers again." – Vidar S. Ramdal, jonsca
If this question can be reworded to fit the rules in the help center, please edit the question.

2  
I'm not exactly sure what you did... When I loaded outlook.com, it automatically logged me into my Hotmail account and it worked fine (for the record, it was a @live.com address). –  sidran32 Jul 31 '12 at 17:14
1  
I'm voting to close this question as off-topic because there is no longer a Hotmail to convert from. All Hotmail accounts have been converted to Outlook.com. –  Al E. Jun 16 at 0:27

3 Answers 3

To change your @hotmail.com to a new @outlook.com

  1. Log into outlook.com with your Hotmail credentials.
  2. Once in, click the engine wheel located on the top right of the page.
  3. In this menu, select "More mail settings".
  4. Now, look for the option "Rename email address" under the "Managing your account title"
  5. Change what you want and your done, click OK/Save.

If your Hotmail account does not have a strong password that conforms to outlook.com requirements (i.e. at least 8 characters with at least two of: upper case, lower case, number, symbol) you must first change your Hotmail password then you can do the conversion.

Also note that you may be asked to supply a phone number and other information in case something goes wrong and they need to contact you. A phone number for sure has to be entered. A dummy phone number with area code and 123-4567 worked. You may or may not need to supply a security question. I supplied and tried to avoid the phone number. Now I cannot remove it. The other passwored recovery questions appear to be optional.

share
I can no longer log in to Hotmail to "upgrade".

Are you saying you are still on the 'old' Hotmail and can't find where to change over to the 'new' Outlook? Or can you simply not log in anymore?

If you can't find where to 'upgrade', try going to Outlook.com and log in.

If you can't log in, and you are trying to log in with @live.com or @hotmail.com, try logging in using @outlook.com instead.

share

Follow the instructions on the official Outlook.com blog here

share

protected by Community Aug 10 '12 at 13:19

Thank you for your interest in this question. Because it has attracted low-quality answers, posting an answer now requires 10 reputation on this site.

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged or ask your own question.