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I registered for Outlook.com with my Hotmail email address and am not unable to figure out how to convert my Hotmail account over to Outlook. I can no longer log in to Hotmail to "upgrade".


migration rejected from superuser.com Jun 16 '15 at 23:47

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closed as off-topic by Al E., Alex, Vidar S. Ramdal, jonsca Jun 16 '15 at 23:47

This question appears to be off-topic. The users who voted to close gave this specific reason:

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I'm not exactly sure what you did... When I loaded outlook.com, it automatically logged me into my Hotmail account and it worked fine (for the record, it was a @live.com address). – sidran32 Jul 31 '12 at 17:14
I'm voting to close this question as off-topic because there is no longer a Hotmail to convert from. All Hotmail accounts have been converted to Outlook.com. – Al E. Jun 16 '15 at 0:27

To change your @hotmail.com to a new @outlook.com

  1. Log into outlook.com with your Hotmail credentials.
  2. Once in, click the engine wheel located on the top right of the page.
  3. In this menu, select "More mail settings".
  4. Now, look for the option "Rename email address" under the "Managing your account title"
  5. Change what you want and your done, click OK/Save.

If your Hotmail account does not have a strong password that conforms to outlook.com requirements (i.e. at least 8 characters with at least two of: upper case, lower case, number, symbol) you must first change your Hotmail password then you can do the conversion.

Also note that you may be asked to supply a phone number and other information in case something goes wrong and they need to contact you. A phone number for sure has to be entered. A dummy phone number with area code and 123-4567 worked. You may or may not need to supply a security question. I supplied and tried to avoid the phone number. Now I cannot remove it. The other passwored recovery questions appear to be optional.

I can no longer log in to Hotmail to "upgrade".

Are you saying you are still on the 'old' Hotmail and can't find where to change over to the 'new' Outlook? Or can you simply not log in anymore?

If you can't find where to 'upgrade', try going to Outlook.com and log in.

If you can't log in, and you are trying to log in with @live.com or @hotmail.com, try logging in using @outlook.com instead.


Follow the instructions on the official Outlook.com blog here


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