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I have bought a laptop on Amazon a couple days ago. I would like to login to check my order, but I cannot login into amazon.com or amazon.fr.

What I have tried:

  • Tried to change password (click forgot password, go to email, go to reset page, and enter new password). Then the new password does't work.
  • Tried to save new password into clipboard to make sure the new one is the one I type
  • Tried to wait a few minutes after password reset
  • Tried to reset in a Chrome new private window (no cookies)
  • Tried to reset in IE
  • Tried to reset via amazon.com, amazon.fr, amazon.co.uk
  • I have noticed that even if I am not logged in, Amazon recognizes me (probably with cookies)
  • Ran a Microsoft Security Essentials scan

enter image description here

So I have tried to click sign out before signin in. (Note that in this situation, if I click "my orders" I have to sign in. So in this state, recognized but not signed in.)

I am running out of ideas. What do you suggest?

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migrated from superuser.com Sep 11 '12 at 14:55

This question came from our site for computer enthusiasts and power users.

Cleared cookies too? – VenkatH Sep 11 '12 at 13:43
Just tried, yes – pinouchon Sep 11 '12 at 13:43
I would assume you don't have cookies enabled or similar - when you're saving your password, it's not storing any data on your machine and so can't authenticate you. – Dave Rook Sep 11 '12 at 13:54
@DaveRook I do have cookies enabled – pinouchon Sep 11 '12 at 14:00
I suggest you call customer service: Amazon customer service in the US and Canada: (800) 201-7575 Amazon customer service outside the US and Canada: (206) 346-2992 or (206)-266-2992 – Dave Rook Sep 11 '12 at 14:22
up vote 3 down vote accepted

The problem was that my account has been frozen (even tough on login, the message is "incorrect email or password"). Amazon wanted me to send them a document by fax to prove my identity.

I have no fax. I ended up creating another account.

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I have the same problem, I cant login , I change password, it shows success message, but it is till cannot login,.........Ghu ghu ghu – vanduc1102 Feb 15 at 10:23

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