I have a client whose employees use Gmail to access company email. All email sent to, for example, email@example.com is forwarded to firstname.lastname@example.org. The employees log in to Gmail to read and send all email.
The problem arises when an employee tries to send an email to himself. For example, if email@example.com sends an email to firstname.lastname@example.org, the email is not forwarded back to the Gmail address. (My client was able to do this with their previous hosting company.)
Cpanel knows about this issue. I contacted Cpanel's support forum and their suggestion was to setup a filter to do the same thing: "They might try a filter rather than a forward in cPanel > Account Level Filtering or User Level Filtering area. I don't know the results as I haven't tried a filter instead of a forwarder." This did not work for me.
My question: does anyone know of a way to send an email from a Gmail account and have it forwarded back to that same Gmail account? I'm open to any suggestions or ideas, but my client is reluctant to move away from using Gmail to access email.