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I am looking for a Help Desk Software which allow you to create user groups or to mark/categorize specific users in some way. Also the admin should be able to ban specific users/e-mails (not user groups) for a specific period of time.

Another way to do so would be to add a comment related to an specific user/client/e-mail so any staff member would easily find it before/while reviewing the ticket.

Any software that you can find it suitable?

Thank you

PS: Must be a software tha can be run in our own server (not just a SaaS service)

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closed as off topic by Eight Days of Malaise, Al Everett, Sathya♦, ChrisF♦ Sep 14 '12 at 9:11

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