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This is a situation. I have a hired contractor and a client. A client gave me a job asking me to find someone to finish it. I did. But now a client and my contractor has to talk to each other to solve some issues which I cannot solve as a middle man.

I now have to think of a way to connect my contractor and my client into some kind of direct communication (message board, chat, etc.) in the most secure way so that my contractor does not steal my client.

I am not saying that he will, but I have to be 100% sure as this had happened to my colleagues before.

Which option do you suggest? All I could think of is private moderated message board, but its bad side is that no message will come though if I do not approve of it (not in the office, not online, sleeping due to diff timezones, etc.).

Thanks for you suggestions

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closed as off-topic by Al E., Alex, Eight Days of Malaise, jonsca Dec 31 '13 at 10:38

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2 Answers

You could create two throw-away email accounts, and give each party the other's address, setting those accounts to forward to their real addresses. IE:

yourclient@email.com (set to forward to your client's normal address) yourcontract@email.com (ditto for your client)

You would have login access to the in-the-middle accounts, and could make that known to one or both party, to see if direct contact information is exchanged or if a poaching attempt is made.

Realistically, this is going to look like you are trying to hide something, and doesn't generally look good. No matter what venue they communicate through they would have the ability to exchange other means of communicating unless you moderated each message first.

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I tried this as well but it's hell a lot of work :). That's why I thought of message board web app. –  justanotherguest Nov 4 '12 at 10:32
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You could set up Trello accounts and create an organisation and invite the client and contractor to join, as admin you can see all changes.
Trello can also be handy for managing the project.

Ultimately though RelicScoth is right, there are just too many others ways they could communicate.

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We use Trello. But permissions feature is not so advanced so that I can review messages before appearing, prevent creating new topic, etc. Am I right or I missed this part of Trello? –  justanotherguest Nov 4 '12 at 10:31
    
I'm pretty sure that while members that are subscribed to a board can add cards, edit them etc.., members of the organisation who aren't subscribed only have read-only permissions. –  SteB Nov 4 '12 at 10:39
    
Read-only does nor suffice as they would not be able to leave comments. –  justanotherguest Nov 5 '12 at 14:12
    
Trello's permissions aren't that fine-grained, you either allow un-approved messages through (so you can use Trello) or you run the risk of messages waiting in a queue (which you didn't want in your question), in which case an email setup similar to @RelicScoth's is the easiest solution I can think of. –  SteB Nov 5 '12 at 17:33
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