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I have just purchased a subscription but it doesn't work. Skype is still charging me by the minute - even though my account status says "premium".

I cancelled future payments in PayPal...not easy to find btw. Any tips on getting a refund from Skype? There doesn't seem to be a way to reach support.

email to billing@skype.net bounces back.

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closed as off topic by Alex, Sathya♦ Jan 15 at 9:28

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1 Answer

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You could try running through these steps in a related FAQ, in particular:

First, ensure that your order has been Delivered. Sign in to your account and click Show purchase history. You can see the order number and the status (e.g. Pending, Delivered).

and

... check that your Skype Credit balance is positive. You may need to sign out of Skype for the balance to refresh. Click Skype > Sign Out (or Skype > Quit Skype on a Mac) and sign in again with your Skype Name and password.

Otherwise Skype lists ways to get help here, in particular their Support Request system will let you send an email after collecting a few details.

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