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I've got an issue with a Google app that is nonstandard, so I'd like to write a detailed explanation to the Google support team instead of using the standard forms. Which address do I have to send my request to? I did not find any support addresses even on the contact pages.

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Have you tried posting on the Help Forums? –  ChrisF Jul 15 '10 at 10:12
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up vote 4 down vote accepted

Google does not accept general support queries via emails. They have three levels of support:

  • help centers for individual products (mostly knowledge base style)
  • help forums (mostly peer support, though occasionally a Google staffer will drop in)
  • enterprise support (dedicated support staff, available to Apps Premier and Education customers only)
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