December 13, 2012, last.fm announced that they would be discontinuing their radio service in several countries on January 15, 2013, and that customers could request a subscription refund. I did so the very same day, because the radio service is 90% of the reason for buying it (the other being the event announcements). On January 16 the last.fm client could no longer play their radio, and I have still not heard a single word from them. Has anyone had more luck with this, and perhaps any tips to get through to them?
I started a thread on the assistance forum on 26th January.
The answer from a LastFm team member was:
So I guess people will get refund in February.