I'm logged into Gmail webmail via Chrome on Win7.
I open an e-mail. The person is not on my contact list, but I want them to be. I mouse over their name. A card comes up with their name, e-mail address, picture placeholder, and some links, one of which is
Add to Contacts.
I click that link. I'm brought to a page for the new contact, which has their e-mail address. However, instead of their name, it has large text saying, "Add name."
It's not just a visual glitch: if I go from there to the contact list, sure enough, the e-mail address is there, with no name.
Happens every time. Why does it not pick up the person's name? Am I the only one this happens to, and if not, how is there not even apparently a "lab" I could enable that would address this / what can I do to fix this? Even the cruddiest old webmail interfaces have this feature working correctly...