Web Applications Stack Exchange is a question and answer site for power users of web applications. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I'm logged into Gmail webmail via Chrome on Win7.

I open an e-mail. The person is not on my contact list, but I want them to be. I mouse over their name. A card comes up with their name, e-mail address, picture placeholder, and some links, one of which is Add to Contacts.

I click that link. I'm brought to a page for the new contact, which has their e-mail address. However, instead of their name, it has large text saying, "Add name."

It's not just a visual glitch: if I go from there to the contact list, sure enough, the e-mail address is there, with no name.

Happens every time. Why does it not pick up the person's name? Am I the only one this happens to, and if not, how is there not even apparently a "lab" I could enable that would address this / what can I do to fix this? Even the cruddiest old webmail interfaces have this feature working correctly...

share|improve this question

migrated from superuser.com Feb 5 '13 at 23:31

This question came from our site for computer enthusiasts and power users.

The straight forward answer: Google is allowing you to give the contact a nickname.

As for why it doesn't default, that's really up to the GMail devs, and you would have to go through Google Support to get anywhere with this.

share|improve this answer
They can still 'allow' the same way while providing a sensible default, like any other client... – Kev Feb 9 '13 at 16:51

The way I see it, you have three choices, and depending on urgency/motivation you can use all of them:

  1. Copy the name to clipboard bevor clicking on the link
  2. Complain in the Gmail help page.
  3. Write a TamperMonkey script.
share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.