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I have this situation where I can only access my yahoo e-mail account on my iPhone. However I forgot my password and I have no back-up solution to this situation; My secondary email is no longer available and I didn't set my phone up as a recovery tool. The answer to the recovery question is not working either!

I would like to make it clear that I do not want to hack an e-mail account but I want to access my e-mail from other devices (tablet, laptop etc.).

Update #1: maybe it would be a good idea for Yahoo to provide users with a contact form to actually submit this kind of problems of a phone number for assistance.

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migrated from superuser.com Mar 26 '13 at 12:40

This question came from our site for computer enthusiasts and power users.

    
Can you explain why or how the recovery wizard is not working –  Dave Rook Mar 26 '13 at 12:33
    
I have specified that the e-mail set as a secondary e-mail is no longer available, I did not set my phone as a backup tool and the recovery question is not working also. –  Irene Mar 26 '13 at 12:35
    
Why can't you change your details via the IPhone? Meaning, add a different back up email account, or add your phone or change the security question (or does it require the password to confirm the change)? –  Dave Rook Mar 26 '13 at 12:38
    
I've migrated this here as it's more about Yahoo! Mail rather than a computer software issue. –  slhck Mar 26 '13 at 12:40
    
The account is set via the iPhone e-mail client and not the browser and from my know-how I cannot access security features as backup information via the client. –  Irene Mar 26 '13 at 12:42
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1 Answer

Recover a Forgotten Yahoo! Mail Password

To reset your Yahoo! Mail password if you have forgotten the phrase or cannot access your account:

Go to the Yahoo! Password Helper page.
Make sure I have a problem with my password is selected.
Click Next.
Type your Yahoo! Mail email address under My Yahoo! ID is:.
    You can also enter just the user name part (what comes before, for instance, "@yahoo.com"). 
Now type confirmation code from the image or audio playback under Type the code shown.
Click Next.
If you have specified an alternate email address for recovery:
    Type your alternate email address under Send a message to my alternate email address:.
    Click Next.
    Open the email from Yahoo! with the subject "How to reset your Yahoo! password".
    Follow the Reset My Password link in the message. 
    If you want to answer your secret question:
        Make sure Use my secret questions. is selected.
        Click Next.
        For each question:
            Enter the answer beneath the question.
            Click Next. 
Type the desired password under New password: and Retype the password:.
Click Next. 

You can then change this password to whatever you like (and will remember); it is best, of course, to use a strong password.

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