Web Applications Stack Exchange is a question and answer site for power users of web applications. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I have set up a collaborative inbox. This is to use as a customer support inbox. The "members" are all customer support personnel, but anyone can post to the inbox.

When members of the group reply to messages left there I always want to set the "By" field to be "Post on behalf of [group name]". Otherwise, the post comes from me, and the user's reply gets sent directly to me and isn't recorded in the group.

How can I set this by default? I've already sent one message while forgetting to set that. It will happen again, and again!

Or maybe I'm just using it wrong?

share|improve this question
up vote 0 down vote accepted

I heard back from Google support: this is not supported, so I added a feature request.

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.