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I have an APlus.net hosting account, and I can't connect to the FTP. Does anyone have any ideas what the problem might be? I can access the site, and I can log into the control panel on the aplus.net website.

The error I get is

  • Oops! Google Chrome could not connect to 19kmexfvk.site.aplus.net

Funny thing is all FTP, and only FTP, is blocked.

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2 Answers 2

up vote 2 down vote accepted

Hey there. If you'd like to email your contact and account details to customer.relations@aplus.net, a senior rep will reach out to you directly and offer you support.

Tip: Be sure you are using the following format to connect:

ftp://username:password@19kmexfvk.site.aplus.net/

Hope this helps.

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@Jennifer I removed your signature one is already supplied with your standard user card, which links directly back to your user page. –  phwd Jul 22 '10 at 20:40

The problem was a DNS error on my intranet. I did talk to customer support and they were a great help. He said everything worked on his end, and answered a few questions. It turned out to be a router issue.

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