Tell me more ×
Web Applications Stack Exchange is a question and answer site for power users of web applications. It's 100% free, no registration required.
up vote 1 down vote favorite

I have an APlus.net hosting account, and I can't connect to the FTP. Does anyone have any ideas what the problem might be? I can access the site, and I can log into the control panel on the aplus.net website.

The error I get is

  • Oops! Google Chrome could not connect to 19kmexfvk.site.aplus.net

Funny thing is all FTP, and only FTP, is blocked.

share|improve this question

2 Answers

up vote 2 down vote accepted

Hey there. If you'd like to email your contact and account details to customer.relations@aplus.net, a senior rep will reach out to you directly and offer you support.

Tip: Be sure you are using the following format to connect:

ftp://username:password@19kmexfvk.site.aplus.net/

Hope this helps.

share|improve this answer
@Jennifer I removed your signature one is already supplied with your standard user card, which links directly back to your user page. – phwd♦ Jul 22 '10 at 20:40
up vote 0 down vote

The problem was a DNS error on my intranet. I did talk to customer support and they were a great help. He said everything worked on his end, and answered a few questions. It turned out to be a router issue.

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.