I have a gmail account which I last accessed in March 2012. Today I received a notification from Google that the password had recently been modified. I tried to access the account in order to reset the password as I was not at the origine of the change.
First, it is impossible for me to click on the option for the recovery email, the system only allows that i click on the option "i no longer have access to these"
Second, I do not recognise the first and last letter of the recovery email (which leads me to believe the account has been hacked)
Unfortunately, even though I followed the steps and tried to answer the questions as best as I could I keep getting told that the answers were not consistent with the account and o try again.
What can I do? Can I ask Google/gmail to close down the account if I cannot have access to it? I would really hate for someone to use my account for fraudulent purposes.