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My cellphone carrier is Mobilicity. Their "My Account" self-customer-service website runs an Amdocs Ltd. web application called Amdocs Multichannel Self-Service (AMSS).

Anyone can visit Mobilicity's AMSS server at <http://amss.mobilicity.ca/>, though if you're not a Mobilicity client, you can't do much.

Sometimes, when you try to sign in, the website sends you to <https://amss.mobilicity.ca/StoreChangePassLogin.do> in order to force you to change your password. I suspect this is the website's way of making sure that you change your password every X number of days.

That webpage states its rules right on it:

New password requires: 8-20 characters, at least 1 capital letter, at least 1 lower case letter and at least 1 number.

Today, the website insisted that I change my password again. I entered a password made of four digits, one uppercase letter, and three lowercase letters. This is a password which I have probably used on this website in the past, which will make it easier for me to remember it again in the future. Unfortunately, the website complained:

You have entered an invalid new password. Please try again.

Why?

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closed as off-topic by Sathya Oct 25 '13 at 18:22

  • This question does not appear to be about web applications within the scope defined in the help center.
If this question can be reworded to fit the rules in the help center, please edit the question.

    
This isn't really about a Web App at all, it's about logging into a specific website. You'd be better off contacting their Customer Service for help. –  Andrew Lott Oct 25 '13 at 8:00
    
@AndrewLott: Their customer-service department was closed at the hour during which I asked the question. One could argue that this website is a Web App whose purpose is to let you manage your Mobilicity cellphone account. Plus, Mobilicity is not the only carrier which runs a copy of AMSS. Anyway, I wonder which line in the FAQ you think makes this question off-topic? –  unforgettableid Oct 25 '13 at 8:36
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This question appears to be off-topic because it is about a hosted webapp –  Sathya Oct 25 '13 at 18:22
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1 Answer 1

up vote 1 down vote accepted

I'm not sure. My best guess is that the website forbids the reuse of passwords which you have previously used before, and uses this cryptic error message to reject them.

In the end, I chose a brand-new password; the website accepted it without complaint.

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