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I'm trying to setup a functioning email system for the business so I have turned to Google. We have a few requirements:

We need to have one account accessed by <10 people, Info@domain.co.uk but I cannot appear to find anything related to this. Currently I am using a 30 day trial and I have not setup the actual email boxes to be moved yet.

All I can find on the internet is something about delegation, but that does not show up on my accounts. (Is this because we have not yet migrated the email servers?)

Summary: We need multiple people to access one account, while accessing their own email. A shared inbox on Google Apps for Business.

Other notes. We have been using Outlook previously. Ideally we would like to move over to the online Google client but Outlook is still an option for our shared mailboxes.

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When you say have access - do you mean that users can see and reply to emails or that they need to see what others have done too. I say this as you could set it up as a group and which would allow users to receive the email and reply but not see what others have done. –  Josh Jan 24 '14 at 13:21
The users can view and reply from the shared account. No need to track who done the action. –  Darryl Jan 24 '14 at 13:26

3 Answers 3

Try setting up a group. All the people that need to have access are members of that group and the group has public access so anyone can send to it.

See https://support.google.com/a/answer/33329?hl=en

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Google Apps lets you set up a collaborative inbox for your Info@domain.co.uk mailbox.

This is in fact a group, where you specify which people should be members of it. Then allow anyone to post messages to the group through the email address.

The group members gets a nice web UI (similar to a GMail inbox) where they can see incoming messages, assign messages to themselves or others, mark a message as Resolved or tag them. See the page I linked to above for more details.

Note that you may have to enable the Google Groups for Business feature in the Google Apps administration console, before being able to set up a collaborative inbox. See Setting up a Google Group with collaborative inbox for details.

Delegation is more for giving one person access to another's mailbox, like letting your co-worker handle your mail while you're on vacation.

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I have been using Groups as a shared mailbox for this exact purpose and I think it's horrendous. No good way to move things into "folders". The only way to sort things is by tagging them. This either needs to be updated or just go away in favor of another feature altogether.

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