Tell me more ×
Web Applications Stack Exchange is a question and answer site for power users of web applications. It's 100% free, no registration required.
up vote 4 down vote favorite
4

I'm looking for applications that attempt to facilitate the collection of user issues and requests. Not necessarily bug tracking software, but a full on support application like Lighthouse.
Bonus points for an attached knowledge base system :)

share|improve this question
1  
Can you elaborate on your requirements? I've been asked several times about different software (never help desk software), and I always tell people the same thing - give me a list of requirements and I'll come back with tools that meet your needs. – Thomas Owens Aug 12 '10 at 22:41
Are their specific things about lighthouse you don't like? I'm not familiar with it but it look like it has a lot of the same features as basecamp. – citadelgrad Aug 13 '10 at 17:55

3 Answers

up vote 4 down vote accepted

Two options which I think are very interesting are made by Fog Creek and Atlassian:

FogBugz is an issue tracker that you can use for customer service and for software development, it's all about how you set it up. There's a wiki built right in as well as other features that would match your knowledge base system.
This is free to use for up to 2 people.

Jira is more of a software issue system, perhaps less suited for general customer service, but I have less experience with this. It integrates very well with Confluence which is a wiki.
Both Jira and Confluence come as a 10-user license pack for just $10 each (or more users for more money).

share|improve this answer
If you need more than the 2 free users in Student and Startup, you can try the professional edition of FogBugz for free at try.fogbugz.com. Also, 8.0 is in beta now and includes a brand-new wiki editor to replace the buggy one in 7.0 – adambox Aug 17 '10 at 12:03
you have a typo in the link to fogbugz (.ciom) – adambox Aug 17 '10 at 12:03
up vote 3 down vote

Basically you are looking for an issue tracker. Here is a comprehensive list: http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems

share|improve this answer
up vote 3 down vote

I recently saw this come up in my Google Reader. It might be exactly what you're looking for - an issue management system (I personally use Zendesk and it's pretty slick) + knowledge base (MindTouch, an open source company) in one. http://www.zendesk.com/blog/love-your-knowledge-base-with-zendesk-mindtouch

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.