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I'm trying to log in to a very old Gmail account of mine.

When I enter the correct password, I'm taken to a page that says:

Something seems a bit different about the way you're trying to sign in. Complete the step below to let us know it's you and not someone pretending to be you. Learn more.

The page gives me the option to either enter my recovery email address or answer my security question.

Sadly, I know neither. For people like me, Google offers the option to "Verify your identity by answering multiple questions about your account."

I've tried that option several times, and despite answering those questions to the best of my knowledge, I'm told:

The information you've provided does not match the information on the account. You can try submitting another claim with more accurate information.

Is there any way for me to access my account? Google has a method for accessing the accounts of deceased family members. Is there something similar for situations like this? I'm more than willing to provide them with photo identification if necessary.

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@pnuts Yes, thanks for pointing that out. I've added more details to my question. –  lockedout Apr 25 at 3:03
    
Have you tried Google Account Recovery. It cost me $0.30 (+about 3x that in bank charges!) about 3 years ago, though was for a year of birth error rather than 'long time no use'. I'd guess if you also have a current Gmail account mentioning it may help. –  pnuts Apr 25 at 3:20
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possible duplicate of How do I recover my Google password or username? –  Vidar S. Ramdal Apr 25 at 8:08
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@VidarS.Ramdal Indeed very similar but that one starts I have forgotten the password or username which seems not to be the case here. –  pnuts Apr 25 at 12:47
    
Well, the "solution" is still the same. If you are unable to gain access to your account through Google's account recovery process, you're out of luck, I'm afraid. –  Vidar S. Ramdal Apr 25 at 12:59
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1 Answer 1

Just keep trying, some people report success with the account recovery procedure after three or four goes.

NB PHoto identification won't help, because it still doesn't prove that you are the person who should have access to the account.

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