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Gmail threading is broken. It seems to work on the basis of subject line, and some unknown-to-me timing function.

Examples: I commented on two different Facebook groups. I am setup to get replies to further comments. The replies from both groups were intermingled.

Recently I sent out notices to customers that their special orders had come in. Each message was sent individually, but they were sent over a short period of time, and the subject lines were indentical.

So Gmail threading is broken.

Normally when I do this, I want to split out their replies to add to their Streak box. (very cool CRM that integrates well with Gmail) However I cannot add a conversation to more than one box.

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migrated from superuser.com Apr 28 at 13:31

This question came from our site for computer enthusiasts and power users.

Question about gmail the web application are not on topic here at Superuser –  Ramhound Apr 26 at 15:21
Where's the actual question here? –  techie007 Apr 26 at 16:20

2 Answers 2

The answer, at least until Gmail changes their threading model:

Make each subject line unique.

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I agree. When I send to customers, I put their name in the subject so each is unique. Sometimes I just put their customer id or # in parens at the end. –  TomOnTime Apr 27 at 18:05

Use an external client to read your Gmail. I use Thunderbird. Not only won't it mix those different messages by default, but it also lets you configure "threadwithoutre" to determine how you want to handle those -- and can sort by subject etc.

Reading your email on the web, without retaining a local copy of messages, is no way to run a business.

Setup instructions are here: https://support.google.com/mail/troubleshooter/1668960?hl=en&ref_topic=3397500#ts=1665119

and you can just click the option for IMAP or POP on that page, then for the client you want to use.

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