Tell me more ×
Web Applications Stack Exchange is a question and answer site for power users of web applications. It's 100% free, no registration required.
up vote 6 down vote favorite

My sister recently changed her Hotmail password and she can't reset it, because the security question looks like this:

reset password screenshot

The question was written long time ago in Greek and apparently Microsoft doesn't display it right. Is there another way of reseting it besides these two options?

She is using a Password Safe for her passwords, but probably she didn't save this one and then totally forgot it.

share|improve this question
1  
I'm Greek and I know a lil bit of web encoding so... Your sister's secret question is "Αγαπημένη ταινία" which stands for "Favorite movie" in English. Hope this tip helps... ;) – user12498 Jul 29 '11 at 16:22

2 Answers

up vote 1 down vote accepted

There are instructions for various ways of getting your account back in this scenario up on the Windows Live help forums:

http://windowslivehelp.com/solution.aspx?solutionid=bf5d34bf-db28-44ca-ac9a-93838d81b2d6

share|improve this answer
That looks promising..! Especially this link :) windowslivehelp.com/passwordreset.aspx let's see if she'll manage to get it reseted.. – Lipis Sep 18 '10 at 13:41
up vote 1 down vote

It's possible that this could just be the Hotmail servers detecting that you're using English Windows and English web browser. I don't know what you've got available but it might be worth visiting the page on a PC that's set up all in Greek, and see if it sends you a readable version.

share|improve this answer
It's probably encoded wrongly on their side.. and I'm pretty sure that the answer is corrupted as well, so it won't work. I'll give it a shot anyway.. – Lipis Aug 31 '10 at 17:25
Also just noticed the screenshot looks distinctly Mac-ish, subsititute "Windows" for "Mac" where appropriate! – GAThrawn Sep 1 '10 at 9:56

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.