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I got the paid version because I thought I needed to to get domain email... but turns out this isn't the case and I really can't see what I need from the paid version.

Is it possible to downgrade without losing the account, without contacting google support?

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migrated from superuser.com Oct 22 '10 at 13:38

This question came from our site for computer enthusiasts and power users.

4 Answers 4

Directions on how to cancel if within the 30-day trial period: link

More ("Note: You can only downgrade to the Standard Edition during the 30-day Premier Edition free trial. Once your free trial expires, all sales are final.")

EDIT: From Google: "If you'd like to cancel your Premier subscription after the free trial, you can do so at the end of your one-year subscription. As long as you don't auto-renew your Premier subscription, you'll have an opportunity to downgrade to the free Standard Edition." So, if it's past the 30 days, he has already probably paid. He will not get a refund, but will just have to wait for the premium account to expire. He will then be downgraded to the standard edition.

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No, you can not :-(

Your only option is to delete the account, wait 14 days and then recreate the account as standard account.

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3  
From Google (google.com/support/a/bin/answer.py?hl=en&answer=60755): "If you'd like to cancel your Premier subscription after the free trial, you can do so at the end of your one-year subscription. As long as you don't auto-renew your Premier subscription, you'll have an opportunity to downgrade to the free Standard Edition." So, if it's past the 30 days, he has already probably paid. He will not get a refund, but will just have to wait for the premium account to expire. He will then be downgraded to the standard edition. –  user5821 Oct 22 '10 at 19:52
    
Thanks, I was not aware of this... –  FrankJK Oct 22 '10 at 21:19

I've done it myself, as the paid version actually had worse performance for one of my domains.

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It is possible to downgrade now...

  1. Login as Admin
  2. Click "Domain settings"
  3. Click "Subscriptions & Billing"
  4. Click "Cancel Google Apps for Business"
  5. Select "Downgrade to standard edition"

Confirming the above will downgrade your account to Free which has the limitation of up to 10 users.

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thank you! it works for me –  user23397 Aug 16 '12 at 15:35

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