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I have a Mint.com account and some of my accounts that used to work no longer work properly. I am confident that I'm putting in the proper information that it asks for but I'm still not having luck. Are there steps I can use to troubleshoot this issue beyond the very basic "double check that your credentials are correct?"

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3 Answers 3

I've noticed what you're describing as well. At least with some sites, if they provide two-factor authentication, they ask you to verify factors beyond username/password from time-to-time. Generally, I've been able to resolve this by going to the site manually to verify my additional factors. Then when I refresh, the information updates again.

Two-factor security seems to be more and more prevalent with banking sites. I know Citibank does it for their student loan website. Vanguard does it for their site as well. Chevy Chase Bank (now owned by Capital One) does it on their website too, but I haven't had any update problems on that account with mint.com.

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Just tried this and it doesn't fix the problem –  Joe Philllips Jul 24 '10 at 14:00
    
@Joe Sorry to hear that. Beyond what Jared Harley suggested, the only steps I can think of that you might take would be to contact the company or companies who hold your accounts directly to see if they're explicitly blocking what Mint does, or if they can support it in some way. –  Scott A. Lawrence Jul 26 '10 at 13:53
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In addition to the two-factor security issue that Scott mentioned, you may need to report the problem to Mint.com's technical team so they can take a look and see what's going on. You can report a problem by clicking "Get Help" in the top right corner of the screen (or clicking this link).

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Unfortunately they're absolutely horrible at responding to these requests –  Joe Philllips Aug 24 '10 at 15:08
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I assume you've already checked your account number and other obvious stuff. Mint.com uses the same kind of system as Quicken and other financial tools to allow those tools to get your account information. I would contact your bank to ensure that your account is currently configured to allow that access. Some banks require you to request it, otherwise it is disallowed. Your account may have gotten reset.

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