How to retrieve the lost password for my email account?

Question

Is there a way to retrieve an email account password?

I've tried calling the company myself but they need the answers to the security question... of which were created 7 years ago along with the account and I can't remember for the life of me.

How to handle this problem?

Answer 1

If this help page is accurate (and I don't see why it shouldn't), it's only possible with:

• an alternate email address (previously associated with your account);
• a mobile phone number (also previously associated with your account);
• or the answers to the secret questions.

Other than that, I think you're pretty much out of luck.

Answer 2

tried all three methods...the only option that I might have is the old alternate email address. I just can't believe that this is turning into this big of a nightmare. My ex husband locked me out of the account and I would just really like my email back.