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Is there a way to retrieve an email account password?

I've tried calling the company myself but they need the answers to the security question... of which were created 7 years ago along with the account and I can't remember for the life of me.

How to handle this problem?

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migrated from superuser.com Nov 17 '10 at 7:00

This question came from our site for computer enthusiasts and power users.

2 Answers 2

If this help page is accurate (and I don't see why it shouldn't), it's only possible with:

  • an alternate email address (previously associated with your account);
  • a mobile phone number (also previously associated with your account);
  • or the answers to the secret questions.

Other than that, I think you're pretty much out of luck.

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tried all three methods...the only option that I might have is the old alternate email address. I just can't believe that this is turning into this big of a nightmare. My ex husband locked me out of the account and I would just really like my email back.

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that's why you never tell your passwords to everyone, not even your husband / wife. –  akira Nov 16 '10 at 16:08

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