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-1
votes
0answers
25 views

Self-Help Q&A Style tool for helpdesk [closed]

I'm looking for a tool that should help people with some IT problems. In the style of "if this then try that" and so on. But I have no clue what these tools are called or what I should search for. ...
-2
votes
1answer
62 views

The Mobilicity self-service website told me: “You have entered an invalid new password. Please try again.” Why? [closed]

My cellphone carrier is Mobilicity. Their "My Account" self-customer-service website runs an Amdocs Ltd. web application called Amdocs Multichannel Self-Service (AMSS). Anyone can visit Mobilicity's ...
1
vote
0answers
61 views

Google Groups: Tool for a moderation team to monitor which threads have been solved?

We are 7 people answering questions on a 20 messages/day Google Group. We try to resolve all problems. How to make sure no question is left behind? Also, if it could allow us to focus on ...
2
votes
0answers
112 views

How to get a reply to a Trademark Issue from Twitter Support?

I'd like to have a certain unused Twitter username. The name is one of the trade names of my company. I reported a Trademark Issue via Twitter's form three weeks ago, but nothing has happened since. ...
4
votes
1answer
222 views

A bug tracker service that can can also handle user feedback and community support?

Shipping date for the 1.0 of our product is nearing. It has known issues and missing features, but we'd like to release early, be transparent about missing stuff, and be responsive and prioritised on ...
7
votes
1answer
15k views

How can I contact Gmail support team?

I've been trying to contact the Gmail support team. I'm a paying customer, using their Gmail for small business. I cannot in the life of me figure out how one can contact them (by email or phone). I ...
1
vote
1answer
148 views

Help-Desk tool to aggregate conversations about a particular problem?

We're a web company (600 employees) and sell products to SMEs. Each transaction gets a number (say 1532) and sometimes there are problems with producing this product, caused by different departments. ...
3
votes
1answer
77 views

A tech Support Website Displays User's Stats?

I'm looking for a website that I can direct clients to, and the website will tell them about the machine they are on : which browser, java version, OS version, stuff like that. I know I've seen them ...
7
votes
2answers
745 views

Looking for tool to answer emails with “canned/standard responses” (Customer Support)

We're a small customer support (3 people), mainly interacting via mails (~100 mails per day). We're currently using GMail with canned (standard) responses - but the major flaw is that I cannot easily ...