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-2
votes
1answer
72 views

The Mobilicity self-service website told me: “You have entered an invalid new password. Please try again.” Why? [closed]

My cellphone carrier is Mobilicity. Their "My Account" self-customer-service website runs an Amdocs Ltd. web application called Amdocs Multichannel Self-Service (AMSS). Anyone can visit Mobilicity's ...
7
votes
2answers
770 views

Looking for tool to answer emails with “canned/standard responses” (Customer Support)

We're a small customer support (3 people), mainly interacting via mails (~100 mails per day). We're currently using GMail with canned (standard) responses - but the major flaw is that I cannot easily ...
1
vote
0answers
69 views

Google Groups: Tool for a moderation team to monitor which threads have been solved?

We are 7 people answering questions on a 20 messages/day Google Group. We try to resolve all problems. How to make sure no question is left behind? Also, if it could allow us to focus on ...
2
votes
0answers
131 views

How to get a reply to a Trademark Issue from Twitter Support?

I'd like to have a certain unused Twitter username. The name is one of the trade names of my company. I reported a Trademark Issue via Twitter's form three weeks ago, but nothing has happened since. ...
7
votes
1answer
16k views

How can I contact Gmail support team?

I've been trying to contact the Gmail support team. I'm a paying customer, using their Gmail for small business. I cannot in the life of me figure out how one can contact them (by email or phone). I ...
4
votes
1answer
228 views

A bug tracker service that can can also handle user feedback and community support?

Shipping date for the 1.0 of our product is nearing. It has known issues and missing features, but we'd like to release early, be transparent about missing stuff, and be responsive and prioritised on ...
3
votes
1answer
78 views

A tech Support Website Displays User's Stats?

I'm looking for a website that I can direct clients to, and the website will tell them about the machine they are on : which browser, java version, OS version, stuff like that. I know I've seen them ...