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-1
votes
0answers
18 views

Self-Help Q&A Style tool for helpdesk [on hold]

I'm looking for a tool that should help people with some IT problems. In the style of "if this then try that" and so on. But I have no clue what these tools are called or what I should search for. ...
0
votes
2answers
66 views

Creating knowledge base from JIRA

I'm pretty new to JIRA and I would like to create a new "knowledge base" workflow and screens. It should be tagged/categorized hierarchically. I need only few fields on a screen: Question Answer ...
3
votes
3answers
611 views

Ticket/Issue/Bug Tracking system with API [closed]

I'm looking for a system to track bugs that has an API that I can query to show information in the admin panel I'm developing. I've used Kayako in the past with a Web hosting company that seemed to ...
2
votes
1answer
427 views

Support tracker with hooks into Bugzilla?

My company uses Bugzilla for issue tracking. Part of my responsibilities include handling customer emails for feature requests and issue resolution. If we intend to add/fix something the customer ...
1
vote
1answer
148 views

Help-Desk tool to aggregate conversations about a particular problem?

We're a web company (600 employees) and sell products to SMEs. Each transaction gets a number (say 1532) and sometimes there are problems with producing this product, caused by different departments. ...
3
votes
1answer
220 views

How to Migrate Tickets from Zendesk to Vision Helpdesk?

We are running two instances of Zendesk for managing support for our two companies it cost us around $100 per month but now we have found more cheap solution Vision Helpdesk at $30 per month unlimited ...
3
votes
1answer
11k views

How do I ask a question in the Facebook help center?

I can't find a method to do so!
5
votes
3answers
237 views

Helpdesk Applications (ala Lighthouse)?

I'm looking for applications that attempt to facilitate the collection of user issues and requests. Not necessarily bug tracking software, but a full on support application like Lighthouse. Bonus ...