I'm looking for a tool that should help people with some IT problems. In the style of "if this then try that" and so on. But I have no clue what these tools are called or what I should search for. ...
I'm pretty new to JIRA and I would like to create a new "knowledge base" workflow and screens. It should be tagged/categorized hierarchically. I need only few fields on a screen: Question Answer ...
I'm looking for a system to track bugs that has an API that I can query to show information in the admin panel I'm developing. I've used Kayako in the past with a Web hosting company that seemed to ...
My company uses Bugzilla for issue tracking. Part of my responsibilities include handling customer emails for feature requests and issue resolution. If we intend to add/fix something the customer ...
We're a web company (600 employees) and sell products to SMEs. Each transaction gets a number (say 1532) and sometimes there are problems with producing this product, caused by different departments. ...
We are running two instances of Zendesk for managing support for our two companies it cost us around $100 per month but now we have found more cheap solution Vision Helpdesk at $30 per month unlimited ...
I can't find a method to do so!
I'm looking for applications that attempt to facilitate the collection of user issues and requests. Not necessarily bug tracking software, but a full on support application like Lighthouse. Bonus ...