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votes
0answers
20 views

Self-Help Q&A Style tool for helpdesk [on hold]

I'm looking for a tool that should help people with some IT problems. In the style of "if this then try that" and so on. But I have no clue what these tools are called or what I should search for. ...
1
vote
1answer
148 views

Help-Desk tool to aggregate conversations about a particular problem?

We're a web company (600 employees) and sell products to SMEs. Each transaction gets a number (say 1532) and sometimes there are problems with producing this product, caused by different departments. ...