The helpdesk tag has no wiki summary.
4
votes
3answers
206 views
Helpdesk Applications (ala Lighthouse)?
I'm looking for applications that attempt to facilitate the collection of user issues and requests. Not necessarily bug tracking software, but a full on support application like Lighthouse.
Bonus ...
3
votes
1answer
9k views
3
votes
3answers
335 views
Ticket/Issue/Bug Tracking system with API [closed]
I'm looking for a system to track bugs that has an API that I can query to show information in the admin panel I'm developing.
I've used Kayako in the past with a Web hosting company that seemed to ...
3
votes
1answer
190 views
How to Migrate Tickets from Zendesk to Vision Helpdesk?
We are running two instances of Zendesk for managing support for our two companies it cost us around $100 per month but now we have found more cheap solution Vision Helpdesk at $30 per month unlimited ...
2
votes
1answer
325 views
Support tracker with hooks into Bugzilla?
My company uses Bugzilla for issue tracking. Part of my responsibilities include handling customer emails for feature requests and issue resolution. If we intend to add/fix something the customer ...
2
votes
1answer
102 views
Online helpdesk for non technical businesses
I am looking into some type of online helpdesk app to be used for a non technical business. Ideally the app would integrate with email so that when email comes to our main support email addresses (ie, ...
1
vote
1answer
109 views
Help-Desk tool to aggregate conversations about a particular problem?
We're a web company (600 employees) and sell products to SMEs.
Each transaction gets a number (say 1532) and sometimes there are problems with producing this product, caused by different departments.
...
1
vote
1answer
172 views
Google Apps Helpdesk for Multiple Domains?
My company is looking for a helpdesk solution that works with our Google Apps Premier service. The biggest problem we are running in to is that our company has several brands which we support through ...
0
votes
1answer
223 views
How to use CSV files to invite friends to your company page on Facebook
I want to invite more friends to my company page on Facebook using a CSV file but it is not working for me. Can someone help me on this?
0
votes
0answers
28 views
Help Desk Software with user groups and temporary ban function? [closed]
I am looking for a Help Desk Software which allow you to create user groups or to mark/categorize specific users in some way. Also the admin should be able to ban specific users/e-mails (not user ...
-4
votes
0answers
48 views
Looking for a intranet solution [closed]
we are looking for a (preferable open source) intranet web solution for
a) an online help system (Q&A, FAQ etc.)
b) an online software manual system (self-provided software manuals and user ...
