The support tag has no wiki summary.
4
votes
2answers
101 views
How do I see in Gmail whether other people in my team are replying to the same email?
My team uses email for providing support to users. All support emails are CC'ed to the support team mailing list. But sometimes it can still happen that two people in the team are replying to the same ...
1
vote
1answer
161 views
Google Apps Helpdesk for Multiple Domains?
My company is looking for a helpdesk solution that works with our Google Apps Premier service. The biggest problem we are running in to is that our company has several brands which we support through ...
2
votes
0answers
50 views
How to get a reply to a Trademark Issue from Twitter Support?
I'd like to have a certain unused Twitter username. The name is one of the trade names of my company. I reported a Trademark Issue via Twitter's form three weeks ago, but nothing has happened since.
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1
vote
0answers
32 views
Google Groups: Tool for a moderation team to monitor which threads have been solved?
We are 7 people answering questions on a 20 messages/day Google Group.
We try to resolve all problems.
How to make sure no question is left behind?
Also, if it could allow us to focus on ...
1
vote
0answers
74 views
Web service / email gateway to manage support for multiple sites
Our company hosts multiple sites, and as such have multiple support emails (ex: support@site1.com, support@site2.com). We're struggling to find a good web service that will help us collect all support ...
