My team uses email for providing support to users. All support emails are CC'ed to the support team mailing list. But sometimes it can still happen that two people in the team are replying to the same ...
My company is looking for a helpdesk solution that works with our Google Apps Premier service. The biggest problem we are running in to is that our company has several brands which we support through ...
I'd like to have a certain unused Twitter username. The name is one of the trade names of my company. I reported a Trademark Issue via Twitter's form three weeks ago, but nothing has happened since. ...
We are 7 people answering questions on a 20 messages/day Google Group. We try to resolve all problems. How to make sure no question is left behind? Also, if it could allow us to focus on ...
Our company hosts multiple sites, and as such have multiple support emails (ex: email@example.com, firstname.lastname@example.org). We're struggling to find a good web service that will help us collect all support ...