Hot answers tagged customer-support
The numbers are pretty visible on Google App's Get Support page Business and Education editions, 7 days a week, 24 hours a day Available for system critical event emergencies U.S. Technical Support: 1-877-355-5787 International Technical Support: 1-404-978-9282 Email support
You are probably looking for this: http://supportdetails.com/ When you visit the site it immediately shows you some vital details such as your OS, Browser, Resolution, IP, Java and Flash versions and so on. You can then export these details to PDF or CSV and even forwards the details to a friend via email (which is handy if they need more info).
We are happily using ZenDesk for this. Previously we used a shared imap folder and a thunderbird extension called QuickText that allowed us to sort the responses we had into sane hierarchies. (we kept a copy of our master quicktext list out on a server that everyone pointed the plugin to, so new entreies were picked up everytime you started TB.) Another ...
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