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The numbers are pretty visible on Google App's Get Support page Business and Education editions, 7 days a week, 24 hours a day Available for system critical event emergencies U.S. Technical Support: 1-877-355-5787 International Technical Support: 1-404-978-9282 Email support

You are probably looking for this: http://supportdetails.com/ When you visit the site it immediately shows you some vital details such as your OS, Browser, Resolution, IP, Java and Flash versions and so on. You can then export these details to PDF or CSV and even forwards the details to a friend via email (which is handy if they need more info).

Look no further and try FogBugz for free for 45 days! It's totally worth it. Among other things it has: Great Issue and Bug Tracking System Awesome Customer Support Evidence Based Scheduling Integrated Version Control System Joel And many many more cool features and super fast environment. Whatever questions you have regarding the FogBugz please use ...

You could have a look at Beetil service managment. Beetil is more than just a help desk as is based on the ITIL frame work. So it covers of things like; incident and problem management, change and release management, knowledge base and more. If you are not familiar with the ITIL framework you may want to have a look at these frequently asked questions about ...

Take a look at Zendesk. While it offers some complex rules and customization, it provides both a simple web interface and email processing. One of the reasons we chose it was to help serve non-technical customers who struggled with other solutions. Edit: only noticed the suggestions in the cited question, not that the question asker already mentioned ...

We are happily using ZenDesk for this. Previously we used a shared imap folder and a thunderbird extension called QuickText that allowed us to sort the responses we had into sane hierarchies. (we kept a copy of our master quicktext list out on a server that everyone pointed the plugin to, so new entreies were picked up everytime you started TB.) Another ...

I have personally used Kayako and Cerberus before and they both should provide the kind of functionality that you are looking for. Kayako is a paid application, but Cerberus is free for small organisations (allows up to 3 users without a license).