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Google consumer accounts can't be upgraded to a Google Apps account, but if a Google consumer account use as primary email address one from a custom domain a conflicting account will be created. During the signup process for that account, Google will offer the user to migrate some of the data. References Resolve conflicting accounts - Google Apps Help


At this time is not possible, but recently Google added more controls for multi-domain organizations, so the hangouts web address mapping could be added "soon" (could take several months). References Feature parity for multi-domain Google Apps instances

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