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You are correct that the issue is because you have multiple users on that account. You're running into Google's IMAP limits. From: https://support.google.com/mail/answer/97150?hl=en If you have multiple users frequently accessing the same account or more than one IMAP client accessing Gmail at the same time, you may reach a connection threshold and ...


To create a collaborative inbox you need a Google Apps for Work or Apps Unlimited account. You can not create a collaborative inbox with a Free (legacy) Apps account. https://support.google.com/a/answer/6043385 If your Apps user account does not have permission to create groups under your domain, you can create a group from within the Apps admin panel ...

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