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8

Go to the Facebook Help Center Click on "Help Discussions" on the left sidebar. It should be the third link. Then click on the topic that you want to ask a question about and then the subtopic. Only then, you'll find an option to ask a new question.


4

Two options which I think are very interesting are made by Fog Creek and Atlassian: FogBugz is an issue tracker that you can use for customer service and for software development, it's all about how you set it up. There's a wiki built right in as well as other features that would match your knowledge base system. This is free to use for up to 2 people. ...


3

I recently saw this come up in my Google Reader. It might be exactly what you're looking for - an issue management system (I personally use Zendesk and it's pretty slick) + knowledge base (MindTouch, an open source company) in one. http://www.zendesk.com/blog/love-your-knowledge-base-with-zendesk-mindtouch


1

Have a look at Gemini. The guys at Countersoft have gone all out with the latest version and I can highly recommend it. It's free for up to 3 users and has a comprehensive REST api you can interface with. It's also highly flexible and configurable so you can structure your projects easily to include only the stuff that's relevant to your project(s).


1

You might want to look at: getsatisfaction.com - has SSO (called Fastpass) and APIs Atlassian JIRA - has SSO through Atlassian's Crowd product, and various other options, plus APIs getsatisfaction is quite end-user oriented, while JIRA is more of a developer's bug tracker.


1

I would add a custom field to each request named Customer requester, or something similar, and populate it with the email address of the requester when there was one. Then before a release, you could run a report to CSV of all of the tickets fixed in that release and select all of the tickets with non-empty Customer requester fields, and use that as input ...


1

You could have a look at Beetil service managment. Beetil is more than just a help desk as is based on the ITIL frame work. So it covers of things like; incident and problem management, change and release management, knowledge base and more. If you are not familiar with the ITIL framework you may want to have a look at these frequently asked questions about ...



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