Hot answers tagged issue-tracking
You can use BitBucket for your needs. Setup your issue tracker to be private and then your users will ba able to add new issues anonymously. Also they have an API, if you want to integrate it with your application.
Look no further and try FogBugz for free for 45 days! It's totally worth it. Among other things it has: Great Issue and Bug Tracking System Awesome Customer Support Evidence Based Scheduling Integrated Version Control System Joel And many many more cool features and super fast environment. Whatever questions you have regarding the FogBugz please use ...
Check out Kiln and FogBugz made by Fog Creek Software (Joel Spolsky) Kiln is a distributed version control and FogBugz is for issue/bug tracking, project management and customer support. Both are web based and hosted by Fog Creek but there is an option to host them privately. They both have a range of pricing plans depending on the number of users.
Flyspray has been fairly painless for me to set up and use. Do you need printable reports or would a very savable searches do? Since it is a web app, it's fairly easy to give your users a link, or if it is a winforms app, you can host a minibrowser in your application. Flyspray supports anonymous usage, but I can't say I've used it that way much.
My team ran into similar problems: a bug tracking system is great for logging all bugs and new functionality to be built, but we needed something more to help us prioritize and work together. The process we developed and that works really well for us is a combination of a bug tracker (BugZilla in our case) and Trello. Trello is a superb piece of web software ...
You might want to consider Basecamp. I can only post two links since I am a new user, but here is a link for all the reasons you should try Basecamp. It contains all the features you requested above. Seems to be the right direction for your needs.
Check out OTRS-Help-Desk and OSTicket.
Could could try out fogbugz http://www.fogcreek.com/fogbugz/ however it isnt free but it is really good. Persmissions info can be found here Guide on managing them - https://developers.fogbugz.com/default.asp?W119
Redmine is a web application (ruby) to host on your servers. It's free open source and could fullfill your needs. Excerpt from the features list : Multiple projects support Flexible role based access control Flexible issue tracking system Gantt chart and calendar SCM integration (SVN, CVS, Git, Mercurial, Bazaar and Darcs)
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