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Bumped by Community user
Bumped by Community user
Bumped by Community user
removed tag from title; applied emphasis to the web application name.
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Rubén - Volunteer Moderator - ♦
Rubén - Volunteer Moderator - ♦
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meta business suite - can't Can't create custom audience from instagram audience

In the meta business suiteMeta Business Suite, I want to create a custom audience from people who interacted with content from my professional Instagram account, as described in this article of the meta business help centerMeta Business Help Center.

What I tried: 
I added my Instagram account under "business settings/Instagram accounts". I also added my Facebook profile under "people who have access to" my Instagram account (don't know if this is necessary). Then I go to "audiences" in the burger menu and click on "create custom audience". Here I choose my Instagram account under "Meta sources".

Here the problem occurs: my Instagram account is not shown in the list. 
My Instagram Account is definitely a professional account. What's wrong? Thank you for your help!

1

2

meta business suite - can't create custom audience from instagram audience

In the meta business suite, I want to create a custom audience from people who interacted with content from my professional Instagram account, as described in this article of the meta business help center.

What I tried: I added my Instagram account under "business settings/Instagram accounts". I also added my Facebook profile under "people who have access to" my Instagram account (don't know if this is necessary). Then I go to "audiences" in the burger menu and click on "create custom audience". Here I choose my Instagram account under "Meta sources".

Here the problem occurs: my Instagram account is not shown in the list. My Instagram Account is definitely a professional account. What's wrong? Thank you for your help!

1

2

Can't create custom audience from instagram audience

In Meta Business Suite, I want to create a custom audience from people who interacted with content from my professional Instagram account, as described in this article of the Meta Business Help Center.

What I tried: 
I added my Instagram account under "business settings/Instagram accounts". I also added my Facebook profile under "people who have access to" my Instagram account (don't know if this is necessary). Then I go to "audiences" in the burger menu and click on "create custom audience". Here I choose my Instagram account under "Meta sources".

Here the problem occurs: my Instagram account is not shown in the list. 
My Instagram Account is definitely a professional account. What's wrong?

1

2

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Christoph
Christoph
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meta business suite - can't create custom audience from instagram audience

In the meta business suite, I want to create a custom audience from people who interacted with content from my professional Instagram account, as described in this article of the meta business help center.

What I tried: I added my Instagram account under "business settings/Instagram accounts". I also added my Facebook profile under "people who have access to" my Instagram account (don't know if this is necessary). Then I go to "audiences" in the burger menu and click on "create custom audience". Here I choose my Instagram account under "Meta sources".

Here the problem occurs: my Instagram account is not shown in the list. My Instagram Account is definitely a professional account. What's wrong? Thank you for your help!

1

2