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Following the steps outlaid here:

https://support.google.com/accounts/answer/27442?hl=en

I signed in, clicked edit under Personal Info, and I can see the First Name and Last Name but I can't edit them… they are just text. The info at the top says “View and edit email and phone settings”.

I'm using Chrome, so a browser compatibility issue is unlikely.

Is this a bug?

Is there another way of doing this? (I don't have Google+.)

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As per Google Products Forum update, you can change the account name using various option as before.

  • Your Google account page.

    Google → Accounts → Edit Profile → click on your name and change it → Save changes

  • Check in Settings for your Send mail as name to make sure it's correct.

    Open Settings → Accounts → Send mail as → click Edit info and change the name.

  • You should also search for yourself in your contacts

    Contacts manager → search for your own email address → make sure the name is correctly listed

  • Check the spelling of your name in your back-up account.

    If you have a recovery email, Gmail sometimes looks at the name in that account, so make sure it's not connected to an account you own.

Please refer the source for detailed information.

Source: Google Products Forum.

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  • Thanks but the top one isn't working for me; the name fields are just text (not clickable or editable). This isn't really an email account so changing 'Send mail as' won't help.. and is a bit of a hack anyway. Searching for the name in contacts also reveals the same unwanted name and there is no back-up account.
    – Arth
    Commented Nov 22, 2014 at 15:55
  • I have upvoted however, for the well constructed options that may assist another user.
    – Arth
    Commented Nov 22, 2014 at 16:02

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